In accordance with our mission to enhance the privacy and security of our customers, ZenVPN's approach to data collection and retention relies on two basic principles:
By using ether ZenVPN website, ZenVPN client application or ZenVPN VPN service, you agree to the collection and use of information in accordance with this policy.
When you sign up for an account we collect and store your email address.
When you install one of our client applications or sign up through our website we collect your IP address. This information is linked to your account.
When you install our mobile client we collect and store your device’s unique identifier. This information is not linked to your account and may be retained indefinitely.
When you purchase a subscription with a credit card or paypal, our payment provider will collect and store your full name, address phone number and credit card information (in case of card payment). Please refer to Gate2Shop Privacy and data protection statement for further information.
When you purchase a subscription via ZenVPN Android client, Google Play will collect and store your billing information in accordance with Google privacy policies.
When you purchase a subscription with Bitcoin our payment provider (Coinify) will collect and store your Bitcoin address.
The billing information collected by our payment providers is linked to your account.
The account data is retained until account termination. The financial information may be retained indefinitely by our payment providers.
When you use ZenVPN VPN service we collect and store your aggregate daily bandwidth usage (the total amount of data transferred in and out of our network on a given date). This information is linked to your account and may be retained until account termination.
[Effective from Feb 2nd 2018] When you connect to a VPN server we record date and time of connection, your IP address and the duration of connection. This information is linked to your account and is retained for 6 (six) months.
We also perform algorithmic rule-based traffic management in order to deliver better quality of service (optimize our network performance) and prevent network abuse. This is done automatically in real time and does not produce any records.
In order to troubleshoot and improve our website we maintain standard webserver logs that contain your ip address and the pages you have visited on our website (https://zenvpn.net/) with timestamps. This information is retained for 10 days.
We use Google Analytics to collect aggregate data about our website usage.
Your interactions with ZenVPN customer support are stored by a third party operating our support center (currently, FreshDesk) and may be retained indefinitely.
We will disclose the information we have on record (as outlined above) to legal authorities if we are under a legal obligation to do so such as in case of a court order or valid subpoena.
We do not share any of the information we collect with any third parties for any purpose other than outlined in this document.