Terms of Service

EFFECTIVE:  February 16, 2018

THESE TERMS OF SERVICE (“TERMS”) CONSTITUTE A CONTRACT BETWEEN YOU AND RUBYVECTOR LTD. (ZENVPN) AND GOVERN USE OF AND ACCESS TO THE SERVICE AND SITE BY YOU, AGENTS AND END-USERS WHETHER IN CONNECTION WITH A PAID SUBSCRIPTION TO THE SERVICE OR A FREE TRIAL OF THE SERVICE.

By accepting these Terms, or by accessing or using the Service or Site, or authorizing or  permitting any Agent or End-User to access or use the Service, You agree to be bound by these Terms.  If You are entering into these Terms on behalf of a company, organization or another legal entity (an “Entity”), You are agreeing to these Terms for that Entity and representing to ZenVPN that You have the authority to bind such Entity and its affiliates to these Terms, in which case the terms “Subscriber,” “You,” “Your” or related capitalized terms herein shall refer to such Entity and its affiliates.  If You do not have such authority, or if You do not agree with these Terms, You must not accept these Terms and may not use the Service.

1. DEFINITIONS

When used in these Terms with the initial letters capitalized, in addition to terms defined elsewhere in these Terms, the following terms have the following meanings:

Account:  means all ZenVPN accounts or instances created by or on behalf of Subscriber within the Service.

Confidential Information:  means all information disclosed by You to ZenVPN or by ZenVPN to You which is in tangible form and labeled “confidential” (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure.  For purposes of these Terms, Your Data shall be deemed Confidential Information.  Notwithstanding the foregoing, Confidential Information shall not include information that (a) was already known to the receiving party at the time of disclosure by the disclosing party; (b) was or is obtained by the receiving party by a third party not known by the receiving party to be under an obligation of confidentiality with respect to such information; (c) is or becomes generally available to the public other than by violation of these Terms; or (d)  was or is independently developed by the receiving party without use of the disclosing party’s Confidential Information.

Documentation:  means any written or electronic documentation, images, video, text or sounds specifying the functionalities of the Service provided or made available by ZenVPN to You through the Site or otherwise.

Service:  means the on-demand ZenVPN customer service solution and tools provided by ZenVPN, including, individually and collectively, Software, the API and any Documentation.  Any new or modified features added to or augmenting the Service or updates or enhancements to the Service (“Updates”) are also subject to these Terms and We reserve the right to deploy Updates at any time.

Service Plan:  means the service plan and the functionality and services associated therewith  (as detailed on the Site) for which You subscribe.

Site:  means zenvpn.net and all other websites owned or operated by ZenVPN or its subsidiaries.

Software:  means software provided by ZenVPN (either by download or access through the internet) that allows to use any functionality in connection with the Service.

Subscription Term:  means the period during which You have agreed to subscribe to the Service.

Your Data:  means all electronic data, text, messages or other materials submitted to the Service by You in connection with Your use of the Service.

ZenVPN:  means Rubyvector Ltd.  or any of its successors or assignees.  In these Terms, ZenVPN may also be referred to through the use of “We” or “Our.”

2. GENERAL CONDITIONS; ACCESS TO AND USE OF THE SERVICE

2.1 During the Subscription Term and subject to compliance by You with these Terms, You have the limited right to access and use the Service consistent with the Service Plan You subscribe to for Your internal business purposes.

2.2 You are responsible for all activities that occur under Your Account.

2.3 ZenVPN reserves the right, in ZenVPN’s reasonable discretion, to temporarily suspend Your access to and use of the Service:  (a) during planned downtime for upgrades and maintenance to the Service (of which ZenVPN will use commercially reasonable efforts to notify You in advance ) (“Planned Downtime”); (b) during any unavailability caused by circumstances beyond Our reasonable control, such as, but not limited to, acts of God, acts of government, acts of terror or civil unrest, technical failures beyond Our reasonable control (including, without limitation, inability to access the Internet), or acts undertaken by third parties, including without limitation, distributed denial of service attacks; or (c) if We suspect or detect any Malicious Software connected to Your Account or use of the Service by You.

3. DATA PRIVACY AND SECURITY; CONFIDENTIALITY

3.1 Subject to the express permissions of these Terms, You and ZenVPN will protect each other’s Confidential Information from unauthorized use, access or disclosure in the same manner as each protects its own Confidential Information, but with no less than reasonable care.

3.2 ZenVPN will maintain commercially reasonable administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your Data. These safeguards include encryption of Your Data in transmission (using SSL or similar technologies), except for certain Other Services that do not support encryption, which You may link to through Service at Your election.

3.3 You agree that ZenVPN and the service providers We use to assist in providing the Service to You shall have the right to access Your Account solely to the extent necessary to provide the Service, including, without limitation, in response to Your support requests.

3.4 We don't collect and store the logs of your Internet activity but still collect certain information about You, your devices, computers and use of the Service.  We use, disclose, and protect this information as described in Our Privacy Policy, the then-current version of which is available at zenvpn.net/privacy/ and is incorporated into the Terms.

4. THIRD PARTY SERVICES

If You decide to enable, access or use Other Services, be advised that Your access and use of such Other Services is governed solely by the terms and conditions of such Other Services, and We do not endorse, are not responsible or liable for, and make no representations as to any aspect of such Other Services, including, without limitation, their content or the manner in which they handle data (including Your Data) or any interaction between You and the provider of such Other Services. You irrevocably waive any claim against ZenVPN with respect to such Other Services. ZenVPN is not liable for any damage or loss caused or alleged to be caused by or in connection with Your enablement, access or use of any such Other Services, or Your reliance on the privacy practices, data security processes or other policies of such Other Services.

5. BILLING AND PAYMENTS

5.1  All charges associated with Your access to and use of the Service (“Subscription Charges”) are due per month and must be paid in advance.  If You fail to pay Your Subscription Charges, or if You do not update payment information upon Our request, in addition to Our other remedies, We may suspend or terminate access to and use of the Service by You.

5.2  Unless otherwise stated, Our charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying Taxes except those assessable against ZenVPN based on its income. We will invoice You for such Taxes if We believe We have a legal obligation to do so and You agree to pay such Taxes if so invoiced.

5.3 If You pay by credit card, the Service provides an interface for the account owner to change credit card information (e.g. upon card renewal).  The Account owner will receive a receipt upon each receipt of payment by ZenVPN, or they may obtain a receipt from within the Service to track subscription status.  ZenVPN uses a third-party intermediary to manage credit card processing and this intermediary is not permitted to store, retain or use Your billing information except to process Your credit card information for ZenVPN.

6. MONEY BACK GUARANTEE

New orders are covered by Our money back guarantee. You are entitled to a full refund on an order if all of the following apply:

• it is the first order made on your account (renewals do not qualify);
• you claim your refund within 30 days of your order date;
• your account has not already been suspended by US for your breach of our terms of service;
• you send an email to support@zenvpn.net stating your VPN user name and the reason for your cancelling the service;
• you have used less than 5GB of bandwidth (data transfer - total of upload and download activity through the VPN);
• you have not previously claimed a refund from us under this policy (e.g. for another account).

7. CANCELLATION AND TERMINATION

7.1 Either You or ZenVPN may elect to terminate Your Account and subscription to the Service as of the end of your then current Subscription Term by providing notice, in accordance with these Terms, on or prior to the date thirty (30) days preceding the end of such Subscription Term.  Unless Your Account and subscription to the Service is so terminated, Your subscription to the Service will renew for a Subscription Term equivalent in length to the then expiring Subscription Term.

7.2  No refunds or credits for Subscription Charges or other fees or payments will be provided to You if You elect to terminate Your subscription to the Service or cancel Your Account prior to the end of Your then effective Subscription Term. Following the termination or cancellation of Your subscription to the Service and/or Account, We reserve the right to delete all Your Data in the normal course of operation. Your Data cannot be recovered once Your Account is cancelled.

7.3 ZenVPN reserves the right to modify, suspend or terminate the Service (or any part thereof), Your Account or Your rights to access and use the Service, and remove, disable and discard any of Your Data if We believe that You have violated these Terms.  ZenVPN will use commercially reasonable efforts to contact You directly via email to notify You when taking any of the foregoing actions. ZenVPN shall not be liable to You for any such modification, suspension or discontinuation of Your rights to access and use the Service.  Any suspected fraudulent, abusive, or illegal activity by You, Agents or End Users may be referred to law enforcement authorities at Our sole discretion.

8. DISCLAIMER OF WARRANTIES

THE SITE AND THE SERVICE, INCLUDING ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY LAW, AND ZENVPN EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT ZENVPN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE, AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM ZENVPN OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

9. LIMITATION OF LIABILITY

9.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) WILL EITHER PARTY TO THESE TERMS, OR THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE OR OTHER SIMILAR DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, BUSINESS INTERRUPTION OR ANY OTHER LOSS INCURRED BY SUCH PARTY OR THIRD PARTY IN CONNECTION WITH THESE TERMS OR THE SERVICE, REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES.

9.2 NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, ZENVPN’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THESE TERMS OR OTHERWISE IN CONNECTION WITH ANY SUBSCRIPTION TO, OR USE OR EMPLOYMENT OF THE SERVICE, SHALL IN NO EVENT EXCEED THE SUBSCRIPTION CHARGES PAID BY YOU DURING THE TWELVE (12) MONTHS PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. YOU ACKNOWLEDGE AND AGREE THAT THE ESSENTIAL PURPOSE OF THIS SECTION 9.2 IS TO ALLOCATE THE RISKS UNDER THESE TERMS BETWEEN THE PARTIES AND LIMIT POTENTIAL LIABILITY GIVEN THE SUBSCRIPTION CHARGES, WHICH WOULD HAVE BEEN SUBSTANTIALLY HIGHER IF ZENVPN WERE TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN. ZENVPN HAS RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO PROVIDE YOU THE RIGHTS TO ACCESS AND USE THE SERVICE PROVIDED FOR IN THESE TERMS.

10. FINAL REMARKS

We may change these Terms as the Service develops. We will announce our changes at least one months in advance and give you an opportunity to respond. We will seriously consider your feedback. However, if we do go ahead with a change that you disagree with, you must cancel your account before the changes take effect. Use of the ZenVPN service after the announcement period constitutes acceptance of the changes.